Help & support
Help & support

For help with a current product or service or refer to FAQs and developer tools

support@archielite.com

Call Us
Call Us

Call us to speak to a member of our team.

(+01) 234 567 89

(+01) 456 789 21

Business Department
Business Department

Contact the sales department about cooperation projects

(+01) 789 456 23

Global branch
Global branch

Contact us to open our branches globally.

(+01) 456 789 23

(+01) 456 789 23

Get in touch

Do you want to know more or contact our sales department?

Visit the Knowledge Base
Visit the Knowledge Base

Browse customer support articles and step-by-step instructions for specific features.

Watch Product Videos
Watch Product Videos

Watch our video tutorials for visual walkthrough on how to use our features.

Get in touch with Sales
Get in touch with Sales

Let us talk about how we can help your enterprise.

Frequently asked questions

Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help

Our team conducts thorough assessments of your network infrastructure to identify bottlenecks and inefficiencies. We then provide optimization recommendations and implement solutions to enhance network speed, reduce latency, and improve overall performance.

Our 24/7 network monitoring service includes real-time monitoring of your network’s performance, automated alerts for potential issues, and rapid incident response to minimize downtime. We ensure your network remains secure and efficient around the clock.

Avitech implements advanced security measures, including firewalls, encryption, intrusion detection systems, and regular security audits. We also provide ongoing monitoring and incident response to protect your network from threats.

  1.  
    • Yes, Avitech’s ISP Billing System is compatible with various CRM and accounting platforms. We provide API support to facilitate seamless integration with your existing systems.
  • Absolutely. We implement robust security measures, including encryption and multi-factor authentication, to protect sensitive customer data. Our system is designed to comply with industry standards for data protection.
  • The automated billing feature uses real-time usage data from your MikroTik devices to generate accurate invoices at the end of each billing cycle. It eliminates manual errors and ensures timely billing, improving cash flow and customer satisfaction.
  • Yes, our system allows you to create and manage multiple service plans with varying bandwidth limits, speeds, and pricing tiers. You can easily customize these plans to meet the specific needs of your customers.
  • Avitech’s ISP Billing System is specifically designed for MikroTik networks, offering seamless integration, real-time monitoring, and automated billing processes. Our system is tailored to meet the unique needs of ISPs, ensuring accuracy, efficiency, and scalability.

Avitech monitors a wide range of networking devices, servers, and IT infrastructure components. This includes routers, switches, firewalls, servers, virtual machines, and more. Our monitoring services are comprehensive and adaptable to various environments.

Our monitoring service provides real-time alerts for any anomalies or potential issues, allowing for immediate action before problems escalate. By proactively identifying and addressing issues, we help prevent downtime and ensure continuous operation.

Yes, our monitoring system allows you to set custom thresholds and notifications based on your specific needs. You can choose to receive alerts via email, SMS, or through our user-friendly dashboard.

Avitech provides detailed reports on network and server performance, including historical data analysis, uptime reports, and trend analysis. These reports help you make informed decisions and optimize your infrastructure.

  1.  
    • Absolutely. We employ robust security protocols to protect your data, including encryption and secure access controls. Our monitoring services are designed to comply with industry standards for data protection and security.

Avitech provides 24/7 support for all hosting services. Our expert support team is available to assist with any technical issues, performance optimizations, and general inquiries to ensure your hosting environment runs smoothly.

Yes, we offer migration services to help you move your website to our hosting platform with minimal downtime and disruption. Our team will guide you through the process to ensure a smooth transition.

Avitech’s managed services include comprehensive server management, 24/7 monitoring, regular backups, security updates, and technical support. We handle all the technical aspects of server management, allowing you to focus on your core business activities.

The WordPress Kubernetes platform is a containerized hosting solution that offers unmatched scalability, flexibility, and ease of management. It allows you to easily scale your WordPress sites to handle high traffic while maintaining optimal performance and security.

Avitech offers a wide range of hosting solutions, including web and WordPress hosting, reseller hosting, dedicated servers for cloud hosting, a WordPress Kubernetes platform, and managed Magento servers. We provide scalable solutions to meet the needs of businesses of all sizes.

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